Charlie, 7, was excited to journey on an unaccompanied Virgin Australia flight. What occurred subsequent made the little woman vow by no means to fly alone once more

A mom has been left fuming amid claims her distraught younger daughter was “mistreated” and humiliated by a Virgin Australia crew member tasked with taking care of her throughout a flight.

Chi Journeyer’s seven-year-old daughter Charlie flew along with her on a flight from Melbourne to Tasmania this week.

The little woman was so traumatized by the horrific ordeal that she by no means needed to fly alone once more.

Her livid mom is now demanding solutions because the airline launches an investigation into the matter.

“My daughter comes off the aircraft from Melbourne crying her coronary heart out,” Ms Gurner posted this week.

“I did not get any rationalization from the crew, simply ‘mark right here’ and (they) walked away.”

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It took quarter-hour for Mrs Gurner to calm her distressed daughter.

Charlie claimed the Virgin crew member charged with taking care of her gave the woman the “chilly shoulder” and barely gave her “the time of day”.

“Charlie obtained up in the course of the flight to stretch her legs and go to the lavatory, however as an alternative the flight attendant intercepted Charlie and advised her, ‘You aren’t allowed to face or sit,'” Gurner wrote.

“Charlie then spilled her drink on her, masking herself and her whole space in it.

Charlie appeared on the stewardess and as an alternative of coming over and serving to her clear herself up, he stared at her and the girl walked away.

“One other passenger had to assist Charlie clear it up.”

Her daughter remains to be affected by the shock of this painful ordeal.

“For my daughter to say to me, ‘Mother, you had been supposed to assist me. She was very impolite. “I by no means need to fly alone once more,” Ms. Gurner wrote.

“She was a seven-year-old on her personal and this was her expertise. It is completely devastating.”

Ms Gurner claimed her makes an attempt to contact Virgin Australia concerning the ordeal had been stymied by the airline.

“I phoned Virgin Australia that very same Monday and requested to talk to somebody urgently about this matter,” Ms Gurner wrote.

“I used to be advised that I used to be unable to talk to somebody on the cellphone and that I wanted to ship this in an e mail. I did this.

“I then wrote on the Virgin Australia Fb web page about this expertise. They contacted me and requested to attach with them straight on Fb to debate. I did.

“As an alternative of discussing the matter with me as they stated, I used to be advised I wanted to submit one other inquiry through their web site, which I did as nicely,” he added.

“After requesting to be contacted urgently, I’ve now been advised I would like to attend at the very least 10 enterprise days for a response.”

Ms Gurner stated the expertise left her “terrified”.

“As an unaccompanied minor, you pay a further charge for a service on your baby,” she wrote. ‘This service has not been carried out.

“As an alternative, my daughter felt helpless, eager to journey alone, and annoyed.

“The individual we advised her could be there to assist her at any time when she wanted it was by no means there for her.”

Ms Gurner stated she phoned Virgin once more and “requested to be handed over to somebody accountable”.

“I used to be lastly handed over, however this was after hesitation and being advised I as soon as once more wanted to ship this in an e mail,” she wrote.

Finally, Ms Gurner spoke to a Virgin consultant however “obtained nowhere” and admitted the “dialog turned heated”.

Ms Gurner stated after repeatedly explaining what had occurred, she was advised she must journey from her dwelling to Melbourne Airport and lodge the grievance in individual there.

“This isn’t good,” Ms. Gurner wrote.

“All my daughter desires is an apology, somebody who apologizes for making her really feel the best way she felt.

“All I would like is for this woman to concentrate on her disgusting conduct and by no means have the chance to do that to a different baby.”

“Nobody is taking this severely, and nobody appears to care.”

Mrs Gurner’s story is supported by Vicky Woodhead, who opened her dwelling to Charlie for the weekend.

“It broke my coronary heart once I was speaking to her (Charlie) on the cellphone,” Ms Woodhead wrote in a caption.

“We had an incredible weekend and I advised her this morning they might handle her as a result of she was stressed after which they did this to her. Not comfortable.

The alleged incident horrified different flight attendants on social media.

“I am so sorry to listen to this occurred to your pricey woman,” one wrote.

“Unaccompanied minors are positively probably the most useful cargo we have now on board and needs to be handled with lots of love and care. Touring alone may be very thrilling and courageous!”

‘Studying this my coronary heart breaks for her! At a minimal, the UM (unaccompanied minor) needs to be checked incessantly, provided further consolation and care, and defined to them the noises and bumps they might encounter.

“There may be at all times time for the crew to begin and prioritize this. There is no such thing as a excuse.

“Sending you and your loved ones love and hope your subsequent expertise is significantly better.”

A Virgin Australia spokesperson stated the airline was “actively investigating this matter”.

“We are going to maintain the visitor knowledgeable of the progress and outcomes of the investigation,” the spokesperson stated.

Each day Mail Australia has contacted Ms Gurner for remark.